Privacy Policy

Effective Date: February 10, 2025

Astute Technologies Education and Consulting Services (ATECS)

Astute Technologies Education and Consulting Services (ATECS) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the California Consumer Privacy Act (CCPA) in the U.S., and the General Data Protection Regulation (GDPR) where applicable.

By accessing our website or using our services, you consent to the collection and use of your information as outlined in this policy. If you do not agree, please discontinue use of our services.

1. Definitions

• Personal Information: Data that identifies an individual, such as name, email address, phone number, or IP address.
• Usage Data: Information collected automatically, including device details, browser type, and pages visited.
• Cookies: Small text files stored on your device that track user activity and preferences.
• Data Controller: The entity responsible for collecting and managing personal data.
• Data Processor: A third party that processes personal data on behalf of the Data Controller.
• Consent: Voluntary agreement for processing personal data for specific purposes.

2. Information We Collect

We collect the following types of data:

2.1 Information You Provide

• Contact details (name, email, phone number)
• Billing information (payment details, addresses)
• Account credentials (username, password)
• Feedback and survey responses
• Support inquiries and customer service communications

2.2 Automatically Collected Information

• IP address and device details
• Browsing activity and interactions
• Cookies and tracking technologies
• Location data (if permitted)
• Referring websites and pages visited before and after using our services

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Providing and managing services, including customer support.
• Personalization: Enhancing user experience and service recommendations.
• Marketing & Communication: Sending promotional materials (only with consent).
• Security & Fraud Prevention: Preventing fraudulent activities and unauthorized access.
• Legal Compliance: Ensuring adherence to applicable laws and regulations.
• Improvement & Analytics: Enhancing website performance through analytics.
• Customer Feedback: Conducting surveys and reviews to improve our services.
• Third-Party Integration: Collaborating with trusted partners for business operations.

4. Data Storage and Security

We store your personal information on secure servers using encryption and strict access controls. Data retention follows these guidelines:

• Personal information is stored securely and only retained as long as necessary.
• Payment details are handled by third-party providers with strict security policies.
• Regular security assessments ensure compliance with privacy laws.
• Data access is limited to authorized personnel only.
• Backup and recovery systems are in place to prevent data loss.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• Legal Obligations: If required by law, we may disclose your data to comply with legal processes.
• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to a successor entity.
• Service Providers: We may share data with trusted third-party vendors who assist in delivering our services (e.g., cloud hosting, payment processing, analytics).
• Consent-Based Sharing: If you provide explicit consent, we may share your information with selected partners for promotional purposes.

6. International Data Transfers

Your data may be transferred and stored outside of your country of residence. We implement:

• Encryption protocols to secure data transfers.
• Access controls to prevent unauthorized handling.
• Compliance with international privacy laws (PIPEDA, CCPA, GDPR).

You have the right to:

• Request details about data handling and transfer locations.
• Object to certain international transfers under GDPR.
• Withdraw consent for data sharing with third parties.

7. Payments

Our payments are processed securely by third-party providers. We accept:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• PayPal Payments
• Bank Transfers (for approved transactions)

Your financial information is never stored on our servers. Payment providers comply with:

• PCI-DSS security standards
• Electronic Fund Transfer Act (EFTA) regulations
• GDPR requirements for EU residents

8. Your GDPR Rights

If you are an EU resident, you have the right to:

• Access your data and request details.
• Request corrections or deletions of inaccurate or unnecessary information.
• Restrict processing under certain conditions.
• Object to data usage, such as marketing.
• Request data portability to another service provider.
• Withdraw consent at any time.

To exercise your rights, contact us at admin@technologiesedu.com. We will respond within 30 days as required by GDPR.

9. Cookie Policy

We use cookies to enhance your experience. You can manage or disable cookies through your browser settings.

• Essential Cookies: Required for website functionality.
• Analytical Cookies: Help us understand user behavior.
• Marketing Cookies: Used for targeted advertisements (only with consent).
• Third-Party Cookies: Used by service providers like Google Analytics.

10. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted with a revised Effective Date.

Notification Methods:

• Website announcements
• Email notifications (for registered users)

Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, you may contact us:

Astute Technologies Education and Consulting Services (ATECS)
Phone: +1 (604) 782-9397
Email: admin@technologiesedu.com
Address: 2788, 43rd Avenue, Vancouver, BC, Canada

If you wish to report a data breach or exercise your rights, please provide:

• Your full name and contact information
• A detailed description of your request
• Any supporting documents (if applicable)

We strive to respond to all inquiries within 30 days.